How to Reset a Chromebook

 

Before You BeginA factory reset will:

• Remove all local user accounts
• Delete locally stored files and downloads
• Remove custom settings
• Restore the Chromebook to its original factory configuration

Files stored in Google Drive will remain available after you sign

back in.

Method 1: Reset Chromebook Using Powerwash

1. Sign out of the Chromebook.
2. Press:
   Ctrl + Alt + Shift + R
3. Click Restart.
4. Select Powerwash.
5. Click Continue.
6. Follow the on-screen instructions.
7. Sign in with your Google account when setup is complete.

The Chromebook will restart and return to factory settings.

Method 2: Reset Chromebook from Settings

1. Click the clock in the lower-right corner.
2. Select Settings.
3. Click Advanced.
4. Choose Reset Settings.
5. Under Powerwash, click Reset.
6. Confirm the reset and allow the Chromebook to restart.

Method 3: Recovery Mode (For Serious Problems)
If the Chromebook will not boot correctly:

1. Turn off the Chromebook.
2. Press and hold:
   Esc + Refresh
3. Press the Power Button.
4. Release the keys when the recovery screen appears.
5. Follow the instructions to reinstall ChromeOS.

You may need a USB flash drive or SD card to create ChromeOS recovery media.

Common Questions

Will a factory reset remove viruses?
A Powerwash can remove most unwanted software, extensions, and user profile issues.

If the Chromebook is managed by a school or business, policies may be re-applied when the device reconnects to the internet.

Will I lose my files?

Files stored locally in the Downloads folder will be removed. Files stored in Google Drive will remain available after signing in again.

How long does a Chromebook reset take?

Most Chromebook resets take between 5 and 15 minutes depending on the model and internet connection.

Need Assistance?

Regional IT Services provides Chromebook support, troubleshooting, data recovery assistance, Google account support, and remote technical support for home users and businesses throughout East Texas, Tyler, Athens, Dallas-Fort Worth, and surrounding communities.

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[email protected] 📧
phone - 214-438-0038 📞

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